cvs789 Privacy Policy
— Your Data, Your Rights

1 Information We Collect

When you register for and use the cvs789 platform, we collect a number of categories of personal data. The information we collect falls into the following categories:

1.1 Registration & Identity Data

When you create a cvs789 account, we collect the information you provide during the registration process. This includes your full name, date of birth, email address, residential address, and chosen username. Where account verification is required, we may also collect copies of identity documents such as your National Identity Card (NID), passport, or other government-issued identification.

1.2 Financial & Transaction Data

To process your deposits and withdrawals, cvs789 collects transaction-related data including the payment method used (such as bKash, Nagad, Rocket, Upay, Visa, or Mastercard), transaction amounts in Bangladeshi Taka (৳), transaction timestamps, and associated reference numbers. We do not store full card numbers or mobile wallet PINs — these are processed securely by our payment partners.

1.3 Usage & Behavioural Data

As you use the cvs789 platform, we automatically collect data about your interactions. This includes the games you play, the bets you place on cricket and other sports, session durations, pages visited, features accessed, and in-game activity. This data helps us personalise your experience and identify any responsible gaming concerns that may require our attention.

1.4 Technical & Device Data

We collect technical information about the device and connection you use to access cvs789. This includes your IP address, device type and model, operating system, browser type and version, screen resolution, and referring URL. This data is used for security monitoring, fraud detection, and platform optimisation.

1.5 Communications Data

When you contact our support team, submit a complaint, or communicate with cvs789 through any channel, we retain a record of that correspondence. This includes the content of your messages, timestamps, and any resolutions agreed upon. These records help us maintain service quality and resolve disputes fairly.

2 How We Use Your Data

cvs789 processes personal data only for lawful, clearly defined purposes. The following table summarises the key purposes for which we use your data and the legal basis for each:

cvs789 will never use your personal data for purposes that are incompatible with those listed above without first notifying you and, where required, obtaining your consent. If you have opted into receiving promotional communications from cvs789, you may withdraw that consent at any time by contacting [email protected].

3 Data Sharing & Disclosure

cvs789 does not sell your personal data. We share personal data with third parties only in the limited circumstances described below, and only to the extent necessary for the specified purpose.

• Payment processors: To facilitate deposits and withdrawals, we share necessary transaction data with our payment partners including bKash, Nagad, Rocket, Upay, and card processing networks. These partners process data solely to complete the relevant transaction and are contractually bound to protect your information.
• Identity verification providers: Where we use third-party Know Your Customer (KYC) services to verify your identity documents, we share relevant identity data with those providers. These services operate under strict data processing agreements with cvs789.
• Game software providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive limited session and gameplay data to deliver their game content within the cvs789 platform. These providers are independent data controllers for their own platforms.
• Regulatory and law enforcement authorities: cvs789 may be required by applicable law or a valid legal order to disclose personal data to regulatory bodies, law enforcement agencies, or financial intelligence units. We will disclose only what is legally required and will endeavour to notify you where permitted to do so.
• Fraud prevention agencies: We may share data with fraud prevention and anti-money laundering agencies where we have reasonable grounds to suspect financial crime or account misuse.
• Corporate transactions: In the event of a merger, acquisition, or sale of cvs789's business assets, personal data held by cvs789 may be transferred to the acquiring entity. We will notify affected users in advance of any such transfer and your data will remain subject to the protections in this Privacy Policy.

4 Cookies & Tracking Technologies

The cvs789 platform uses cookies and similar tracking technologies to ensure the platform functions correctly, to maintain your session while you are logged in, and to gather anonymised analytics data that helps us improve the platform experience for all players in Bangladesh.

4.1 Types of Cookies We Use

• Essential cookies: These are strictly necessary for the cvs789 platform to function. They manage your login session, maintain your language and currency preferences, and ensure security features work as intended. These cookies cannot be disabled without disrupting your use of the platform.
• Analytics cookies: We use anonymised analytics cookies to understand how players navigate the cvs789 platform — which pages are visited most frequently, where users encounter difficulties, and how game categories perform. This data is aggregated and does not identify individual users.
• Functional cookies: These cookies remember your platform preferences such as display settings and notification preferences, providing a more personalised experience each time you return to cvs789.

4.2 What We Do Not Use

cvs789 does not use third-party advertising cookies, social media tracking pixels, or any cookies that track your activity across other websites. Our cookie use is limited to what is necessary for platform operation and internal analytics.

4.3 Managing Cookies

You may configure your browser to refuse or delete cookies at any time. Please note that disabling essential cookies will impair your ability to log in and use the cvs789 platform fully. Instructions for managing cookies vary by browser; consult your browser's help documentation for specific guidance. Continuing to use the cvs789 platform without adjusting your browser's cookie settings constitutes your acceptance of our cookie practices as described in this section.

5 Data Security Measures

cvs789 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security programme includes the following:

• SSL/TLS encryption: All data transmitted between your browser or device and the cvs789 platform is encrypted using SSL/TLS protocols. This ensures that your login credentials, financial data, and personal information cannot be intercepted in transit.
• Secure data storage: Personal data held by cvs789 is stored on secured servers with access controls restricting who within our organisation can view or process that data. Access is granted on a strict need-to-know basis.
• Password protection: User passwords are stored in hashed and salted form. cvs789 staff do not have access to your plain-text password. If you forget your password, a reset process will be initiated — your password will never be disclosed to you or anyone else.
• Fraud monitoring: Our platform employs automated and manual monitoring systems to detect unusual account activity, suspicious transaction patterns, and potential security incidents in real time.
• Staff training: All cvs789 staff who handle personal data are trained on data protection obligations and our internal privacy policies. Access to sensitive data systems is logged and audited regularly.

Despite these measures, no digital platform can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights and freedoms, cvs789 will notify affected users promptly and take all reasonable steps to mitigate the impact of any such incident. If you suspect your cvs789 account has been compromised, please contact our support team immediately at [email protected].

6 Data Retention Policy

cvs789 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention principles apply:

• Active account data: While your cvs789 account remains active, we retain all registration, transaction, and usage data associated with your account. This data is necessary to operate your account and comply with our regulatory obligations.
• Closed account data: Following the closure of your cvs789 account — whether voluntarily or by cvs789 — we retain your account records, identity documents, and transaction history for a minimum period as required by applicable anti-money laundering and financial record-keeping regulations. This retention period begins from the date of account closure.
• Communications data: Records of support communications and dispute correspondence are retained for a period sufficient to resolve any outstanding issues and to defend against potential legal claims.
• Analytics data: Anonymised and aggregated analytics data that cannot be linked to any individual user may be retained indefinitely for platform improvement purposes.
• Marketing data: If you have opted into receiving marketing communications, we retain your contact preferences until you withdraw consent or request deletion.

When personal data is no longer required for any lawful purpose, cvs789 will securely delete or anonymise it in accordance with our internal data disposal procedures. You may request confirmation of the retention period applicable to your specific data by contacting [email protected].

7 Your Privacy Rights

As a cvs789 user, you hold specific rights in relation to your personal data. cvs789 is committed to upholding these rights and will respond to all valid requests in a timely manner. Your rights include the following:

• Right of access: You have the right to request a copy of the personal data that cvs789 holds about you. We will provide this information in a clear, readable format upon receipt of a verified request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You may also update certain account details directly through your cvs789 account settings.
• Right to erasure: In certain circumstances, you have the right to request that we delete your personal data. This right is subject to our legal retention obligations — see Section 6 for further detail. We will confirm what data can and cannot be deleted and the reasons for any restrictions.
• Right to restrict processing: You may request that cvs789 restrict the processing of your personal data in specific circumstances, such as where you contest the accuracy of the data or where you object to processing based on legitimate interests.
• Right to data portability: Where technically feasible, you may request that we provide your personal data in a structured, commonly used, machine-readable format so that it can be transferred to another service provider.
• Right to object: You have the right to object to the processing of your personal data where that processing is based on our legitimate interests. You also have an unconditional right to object to processing for direct marketing purposes at any time.
• Right to withdraw consent: Where cvs789 processes your data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact our support team at [email protected] with the subject line "Privacy Rights Request". Please include your registered email address and a description of your request. We may need to verify your identity before processing your request to protect the security of your account and data.

cvs789 aims to respond to all privacy rights requests within 30 days of receipt. Where a request is particularly complex or we have received a high volume of requests, we may extend this period by a further 30 days and will inform you of the extension and the reason for it.

8 Changes to This Policy

cvs789 reserves the right to update or revise this Privacy Policy at any time. Changes may be made to reflect updates in our data processing practices, changes in applicable law, new platform features, or recommendations from data protection authorities.

When we make material changes to this Privacy Policy, we will update the effective date shown at the top of this document and, where the changes are significant, we will notify registered cvs789 users by email or through a prominent notice on the platform. We encourage you to review this Privacy Policy periodically to remain informed about how we handle your personal data.

Your continued use of the cvs789 platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes made to this Privacy Policy, you should stop using the platform and may request account closure by contacting [email protected].

If you have any questions about this Privacy Policy, the data we hold about you, or our data protection practices, please do not hesitate to contact our support team. We are available 24 hours a day, 7 days a week in Bangladesh Standard Time (BST, UTC+6) and are happy to assist with any privacy-related enquiry.