Responsible Gaming
at cvs789 — Play Safe

1 Our Commitment to Safe Play

cvs789 believes that gaming should be fun, social, and within the personal limits of every individual player. We have built our responsible gaming programme into the core of the cvs789 platform from the ground up — not as an afterthought, but as a fundamental part of how we operate in Bangladesh and beyond.

We recognise that the vast majority of cvs789 players enjoy cricket betting, slots, and live casino games as a form of entertainment without any negative consequences. However, we also acknowledge that for a minority of players, gambling can develop into a problem that affects their finances, relationships, and mental wellbeing. cvs789 takes its duty of care to all players seriously and maintains a proactive approach to identifying and supporting those who may be at risk.

Our responsible gaming framework includes preventative tools you can configure yourself, intervention measures that our team can apply if we observe concerning patterns of behaviour, and clear pathways to professional help for anyone who needs it. We work continuously to improve these systems and stay current with best practices in player protection across the online gaming industry.

2 18+ Age Restriction Policy

cvs789 strictly prohibits underage gambling. Our platform is intended exclusively for adults aged 18 years and above. This is a non-negotiable condition of using the cvs789 platform, and we enforce it through a multi-layered age and identity verification process.

2.1 Age Verification at Registration

Every new cvs789 account undergoes an age verification check at the point of registration. Players are required to confirm that they are 18 years of age or older as part of the sign-up process. cvs789 reserves the right to request documentary proof of age — such as a National Identity Card (NID), passport, or driving licence — at any stage, including before allowing a withdrawal to be processed.

2.2 Document Verification

Where cvs789 requests age verification documents, the account will be restricted from wagering and withdrawals until the documentation has been reviewed and approved by our verification team. Players who are found to be under 18 years of age will have their accounts permanently closed and any deposits returned, minus any winnings generated during the period of underage play.

2.3 Protecting Young People

If you share your device with children or young people, we strongly encourage you to use device-level parental control software to prevent access to online gambling platforms including cvs789. Always log out of your cvs789 account when you are not using it, and never share your login credentials with anyone under the age of 18.

3 Deposit & Spending Limits

One of the most effective ways to keep your gambling within a healthy budget is to set financial limits before you start playing. cvs789 provides a flexible set of spending controls that you can activate and adjust through your account settings at any time.

How Limit Changes Work

Decreasing a deposit limit takes effect immediately — your new lower cap is applied as soon as you confirm the change. This is by design: if you feel you need to reduce your spending, cvs789 acts on that decision without delay. Increasing a deposit limit, however, is subject to a mandatory 7-day cooling-off period. The increase will not take effect until this waiting period has passed, giving you time to reconsider.

Loss limits function in the same way. You can set a maximum net loss threshold for daily, weekly, or monthly periods. Once your losses reach the configured limit, cvs789 will suspend further wagering until the period resets. As with deposit limits, reducing a loss limit is immediate, while increasing one requires a 7-day wait.

To configure your deposit or loss limits, log in to your cvs789 account and navigate to the Responsible Gaming section of your account settings. If you need assistance, our support team at [email protected] can help you set these limits directly.

4 Time-Out & Cooling-Off Features

Sometimes you simply need a break. The cvs789 time-out feature is designed for players who want to step away from gaming temporarily without committing to a full self-exclusion. A time-out is a short-to-medium-term pause on your account activity.

Available Time-Out Periods

cvs789 offers the following time-out durations, which you can select based on what feels right for your situation:

• 24 hours — A one-day pause, useful after a particularly frustrating or high-stakes session.
• 1 week — A short-term break to clear your head and reassess your gaming habits.
• 2 weeks — A mid-length pause that gives you significant time away from the platform.
• 1 month — A full month away from cvs789, recommended if you feel your play is becoming a habit rather than entertainment.
• 6 weeks — The maximum time-out period before the option transitions into full self-exclusion territory.

What Happens During a Time-Out

When a time-out is active on your cvs789 account, you will not be able to log in, place bets, or make deposits. Any pending bets placed before the time-out was activated will be settled normally according to their outcomes. Your account balance is preserved and will be available to you when your time-out period expires. cvs789 will not send you any marketing or promotional communications during your time-out.

Session Time Reminders

In addition to account-level time-outs, cvs789 allows you to set session duration reminders within a single gaming session. You can configure alerts to notify you when you have been logged in and actively playing for 30 minutes, 1 hour, 2 hours, or any custom duration you choose. These reminders appear as on-screen notifications and serve as a prompt to take a break, regardless of whether you have reached any financial limit.

5 Self-Exclusion Programme

Self-exclusion is the most comprehensive responsible gaming tool available on cvs789. It is designed for players who recognise that they have, or may be developing, a gambling problem and need a firm, long-term break from the platform. cvs789 takes every self-exclusion request seriously and processes them with urgency and care.

How to Request Self-Exclusion

• 1 Contact our support team at [email protected] with the subject line "Self-Exclusion Request". You do not need to provide a detailed reason — simply stating that you wish to self-exclude is sufficient.
• 2 Our team will verify your identity to ensure the request is coming from the account holder. This is to protect you in case the request is made in error or by an unauthorised person.
• 3 Specify your preferred exclusion period: a minimum of 6 months, 1 year, 5 years, or permanent exclusion. If you are unsure, our team can advise you.
• 4 Once confirmed, your cvs789 account will be closed immediately. You will receive a confirmation email. Any remaining account balance will be returned to you via your registered payment method (bKash, Nagad, Rocket, etc.).
• 5 cvs789 will remove you from all marketing lists. No promotional communications will be sent to you during or after your self-exclusion period.

Returning After Self-Exclusion

Once a self-exclusion period ends, your account will not be automatically reactivated. You must contact cvs789 support and complete a reinstatement review process, which includes a mandatory 24-hour reflection period. We encourage players returning from self-exclusion to re-engage with our responsible gaming tools and set deposit and session limits from the outset. Permanent self-exclusions cannot be reversed under any circumstances.

6 Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. cvs789 encourages all players to periodically reflect on their gambling habits. The following warning signs may indicate that gambling has moved beyond entertainment and is becoming a problem:

If you recognise two or more of these warning signs in your own behaviour, we strongly encourage you to take action. Use the cvs789 time-out or self-exclusion tools immediately, and consider reaching out to a professional support organisation. You are not alone — problem gambling is a recognised condition and effective help is available.

7 Getting Help & Support

If you feel that gambling is negatively affecting your life or the lives of people around you, please do not hesitate to seek help. cvs789 fully supports players who reach out, and our support team will always treat your concerns with empathy, confidentiality, and urgency.

cvs789 operates a responsible gaming support email channel that is separate from general customer support. Responsible gaming enquiries are handled by our trained safe-play team, who can provide personalised guidance based on your specific situation. All responsible gaming communications are treated with strict confidentiality.

8 Additional Player Protection Tools

Beyond the core tools described above, cvs789 maintains a number of additional player protection measures that operate automatically in the background to safeguard our players across Bangladesh.

8.1 Reality Checks

cvs789 can display periodic on-screen reality check messages during active gaming sessions. These messages show you how long your current session has lasted and how much you have wagered and won or lost during that session. Reality checks are a gentle but effective way to stay aware of your activity in real time.

8.2 Proactive Monitoring

Our platform continuously monitors player activity for patterns that may indicate problem gambling behaviour — such as rapidly increasing bet sizes, unusually long sessions, or repeated deposits shortly after losses. Where our monitoring system flags a concern, a member of our responsible gaming team may reach out proactively to check in and offer support.

8.3 Account Activity Statements

You can request a full statement of your cvs789 account activity — including all deposits, withdrawals, bets placed, and net results — for any time period. Reviewing your account history is a straightforward way to get an honest picture of your gambling patterns over time. Contact [email protected] to request your statement.

8.4 Minor Protection Responsibility

cvs789 recognises that parents and guardians in Bangladesh bear a shared responsibility for preventing underage access to online gambling. We recommend using internet filtering tools and parental controls on any shared device. Always log out of your cvs789 account fully when you are not using it, and never store your login credentials where children or young people could access them.